About Me
With 23+ years of experience across Education, EdTech, Government Projects, Skill Development, and CSR, I specialize in strategy, operations, and project leadership. I have successfully executed large-scale projects (PMKVY, NSDC, UPSDM, DDU-GKY, CSR partnerships) and achieved measurable results including revenue growth and resource optimization. Currently pursuing an Executive Certificate in Advanced Project Management & Analytics from IIM Mumbai, I am committed to delivering excellence and innovation.
Exceptional Project Leadership
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Skills & Specialties
Project & Operations Management — Large-scale project execution, process optimization, resource efficiency
Strategic Planning & Business Growth — Revenue growth strategies, market expansion, organizational transformation
Digital Transformation & AI Tools — AI-enabled solutions, process re-engineering, automation implementation
Data-Driven Decision Making & Analytics — Business intelligence, performance metrics, KPI optimization
Government Projects & Compliance — PMKVY, NSDC, UPSDM, DDU-GKY, CSR program management
Financial Management & Risk Mitigation — Budget optimization, CAPEX management, audit processes
Team Leadership & Stakeholder Engagement — Cross-functional team management, board reporting, client relations
Performance Management & SOP Implementation — Quality assurance, process standardization, operational excellence
“Outside of work, I enjoy mentoring young professionals and exploring emerging technologies.”
Technical Expertise
Project Management & Collaboration: PMP Certified, MS Project, JIRA, Agile methodologies
Enterprise Systems: SAP R/3-ABAP4, CRM, LMS, ERP, HRMS, Oracle, SQL/PL-SQL
Analytics & Business Intelligence: Power BI, MIS reporting, dashboard development, data visualization
Development & Automation: RPA (UiPath), HTML/XML, web portals, mobile app development (Android/iOS)
Digital Marketing & Design: Digital marketing strategies, wireframing, process development
Financial Tools: Budgeting and estimation, financial modeling, audit systems
Industry Specializations
EdTech & Education: Learning management systems, online assessment platforms, blended learning models
Skill Development: Vocational training, certification programs, placement services
Healthcare IT: Hospital management systems, telemedicine, medical tourism solutions
Government & Public Sector: Policy implementation, compliance management, rural development
Franchise & Business Development: Multi-location operations, brand standardization, market expansion
Strategic Excellence in Action
Driving Growth through Leadership
Leadership that Delivers Results
Innovating Operations, Empowering Outcomes
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My Experience
I am Vivek Kumar Mishra, a Strategy, Operations, and Project Management Expert with 23+ years of experience driving growth, efficiency, and innovation across Education, EdTech, CSR, Government, Healthcare, and Corporate sectors. A certified PMP® and PBP® professional, I have successfully led 100+ high-impact projects, including national skill development programs, smart infrastructure ventures, and digital transformation initiatives.
My expertise lies in strategic planning, process re-engineering, digital transformation (AI, RPA, BI, ERP), and stakeholder engagement, consistently delivering measurable results such as revenue growth, efficiency gains, and talent retention.
Passionate about bridging technology, governance, and business innovation, I focus on creating sustainable solutions and transformative impact for organizations, communities, and ecosystems.
Career Summary
With 23+ years of progressive experience, I have built a strong career spanning Education, EdTech, Skill Development, CSR, Telecom, and Automobile. A PMP® and PBP® certified Strategy & Operations Leader, I specialize in project management, business growth, digital transformation, and process re-engineering, with a proven record of executing 150+ large-scale projects including PMKVY, NSDC, UPSDM, DDU-GKY, Rural Development and CSR programs.
At Mahendra Educational Pvt. Ltd., I advanced through multiple leadership roles from Deputy Manager to Associate Consultant, driving revenue growth, resource optimization, and operational efficiency. My contributions include strategic planning, hybrid learning implementation, SOP standardization, CSR/government project execution, franchise operations, and enterprise-wide dashboards.
Earlier, I held pivotal roles with VisualNet Private Limited, SCPI Computer Education, Eastern Transport Agency, Infocus Education, Reliance Communications, Tata Teleservices, and TVS India Motor Parts & Accessories Limited, where I consistently delivered revenue growth, operational efficiencies, and customer retention through sales strategies, process optimization, and training solutions. My career began as a Developer cum Trainer then Accountant, EDP, Faculty, Corporate Sale Executive ( Enterprise Business Group - EBG ), Team Leader ( EBG ) & Lab Attender, progressing steadily into senior leadership through continuous upskilling, certifications, and results-driven performance.
Professional Experience Summary
Mahendra Educational Private Limited – Lucknow, UP [May 2013 – Present]
Roles: Deputy Manager → Territory Manager → Manager (Audit) → Senior Manager → Senior Chief Manager → Head Planning → Chief Planning Officer → Associate Consultant
Work Summary: Directed 100+ large projects in education, EdTech, skill development and CSR. Spearheaded hybrid learning, SOP creation, and real-time MIS dashboards; achieved up to revenue growth, resource optimization, and operational efficiency.
Infocus Education – Jamshedpur & Ranchi [May 2012 – May 2013]
Branch Manager (Ranchi): Expanded SAP training market with 80 % high-net-worth enrolment growth, delivered advanced training for Tata Steel and IBM, and increased overall branch revenue.
Reliance Communications Ltd. – Jamshedpur [Jul 2011 – Apr 2012]
Sales Executive (Enterprise Business Group): Drove client growth in five months, maintained SLA compliance, and improved revenue by through cross-selling and PRI product integration.
Tata Teleservices Ltd. – Jamshedpur [May 2009 – Jul 2011]
Roles: Sales Executive → Team Leader
Work Summary: Managed sales and marketing strategy, gaining market share and annual revenue; improved account management for client retention and cleared outstanding receivables.
India Motor Parts & Accessories Ltd. { TVS } – Jamshedpur [Sep 2006 – Nov 2007]
Junior Assistant (EDP): Streamlined Billing, procurement and inventory processes, doubled operational efficiency, and ensured 100 % policy compliance.
Eastern Transport Agency {Vendor of TATA STEEL} – Jamshedpur [Mar 2005 – Jun 2006]
Accountant: Handled payroll, banking and vehicle-maintenance, Book Keeping and accounts using Tally, improving financial control and cash-flow management.
SCPI Computer Education – Jamshedpur [Dec 2002 – Dec 2004]
Faculty & Lab Attendant: Redesigned C/C++ curriculum for industry relevance, conducted interactive training sessions, and improved system uptime .
VisualNet Private Limited – Jamshedpur [Apr 2001 – Nov 2002]
Software Developer & Faculty: Developed web applications using HTML and VBScript, trained staff on Oracle/SQL/UNIX, and contributed to the Jharkhand Government’s official website.
Frequently Asked Questions
What is your experience?
I have 23+ years of experience in Strategy, Operations, and Project Leadership across diverse sectors including Education, EdTech, Skill Development, CSR, Government, Healthcare, Telecom, and IT. I have successfully delivered 100+ large-scale projects, including national training programs (PMKVY, NSDC, DDU-GKY), CSR initiatives, digital transformation projects, and smart infrastructure ventures.
My expertise spans project management, process re-engineering, business growth, digital tools (AI, RPA, ERP, BI), and stakeholder engagement. Over the years, I’ve consistently driven measurable results such as revenue growth, efficiency gains, and talent retention, while creating sustainable impact through skill development and strategic consulting.
What projects have you led?
I have successfully executed 100+ large-scale projects, including PMKVY, NSDC, and CSR partnerships, achieving significant results. I have successfully led a diverse range of high-impact projects spanning education, technology, business expansion, Skill Development and Rural development. Some of my notable leadership experiences include:
National Franchise Rollout: Designed and implemented franchise models for education and skill development, launching more than 150 centers and establishing business processes, SOPs, and digital systems to support rapid scale.
EdTech Platform Launches: Delivered 20+ web portals, mobile apps, and learning management systems (LMS) for competitive exam prep, skills training, and academic planning—empowering over 100,000 students and professionals.
Smart Hospital ERP & Healthcare Solutions: Spearheaded the business analysis and digital rollout of a 500-bed hospital ERP system with telemedicine, AI, and advanced analytics.
PMKVY Skill Development Projects: Led multiple phases of the Government of India’s skilling program, overseeing delivery to 30,000+ candidates, including job fairs, online testing, partner coordination, and compliance management.
Compliance, Audit & Automation Portals: Managed the end-to-end digitization of audit, compliance, HR helpdesk, and performance management, improving transparency and operational control across a 200+ branch network.
Large-scale Events & Social Impact: Directed job fairs, CSR outreach, and rural development initiatives, including mentorship camps, career guidance events, and academic research projects that impacted thousands of beneficiaries.
Research & Documentation Guidance: Provided methodology support and research supervision for over 150 field studies, helping postgraduate and doctoral candidates in rural development, women’s empowerment, child education, and social change.
Whether building enterprise products, scaling national operations, or creating transformative social programs, my approach combines strategic vision, process innovation, and hands-on leadership to achieve tangible results.
What are your specialties?
I specialize in Project Leadership, Skill Development, Strategic Consulting, and Digital Transformation. With 23+ years of experience, I have led 100+ projects across education, CSR, government, healthcare, and corporate sectors, driving growth, efficiency, and sustainable impact.
What are your current studies?
I am currently pursuing an Executive Certificate in Advanced Project Management Analytics from Indian Institute of Management (IIM) Mumbai (2025). This program deepens my expertise in strategic project planning, analytics-driven decision-making, and the latest management methodologies—empowering me to deliver high-impact results as an operations leader and product strategist in the EdTech, digital transformation, and business development sectors.
Additionally, I proactively engage in professional certifications, including PMP (Project Management Professional), Lean Six Sigma, and ongoing technology and management upskilling, to ensure I remain at the cutting edge of leadership, analytics, and process innovation.
How do you measure success?
I measure success by the tangible impact and sustainable outcomes a project delivers. For me, it’s not just about finishing on time and within budget, but about:
Measurable Results – Growth in revenue, efficiency, talent retention, or social impact.
Stakeholder Satisfaction – Ensuring clients, partners, and communities see clear value.
Sustainable Change – Building processes and systems that continue to deliver long after project closure.
Scalability & Innovation – Solutions that can adapt, grow, and transform industries or communities.
In short, success means creating outcomes that are strategically valuable, operationally efficient, and socially impactful.
What is your commitment?
My commitment is to deliver transformational impact and operational excellence in every organization and project I serve. I am driven by a passion for strategic growth, digital innovation, and stakeholder success. Across my 23-year career, I have consistently focused on:
Leading and empowering teams to achieve breakthrough results in education, digital transformation, EdTech, and business development.
Building transparent, data-driven processes that optimize resources, boost efficiency, and sustain long-term growth.
Upholding the highest standards of professionalism, integrity, and ethical leadership in every role—COO, Head of Operations, Product Manager, Consultant.
Driving value for clients, learners, colleagues, and communities—whether launching major skilling initiatives, expanding national franchise networks, or modernizing enterprise systems.
Continuing professional development through advanced studies (currently pursuing an Executive Certificate from IIM Mumbai), and maintaining certifications such as PMP, Lean Six Sigma, and digital skills.
I am committed to making a measurable difference for stakeholders, organizations, and communities—delivering growth, resilience, and innovation that lasts.
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